الدعم

Apply through the registration form. We review your request and contact you on your phone with your membership number and password, and help you set up the cashier device.

The web console is for the store owner: sign in with your phone number and password.

Contact us from your registered phone; we verify your identity and reset access with you. We recommend changing your password afterwards — store owners in the console: Management (الإدارة) → Password (كلمة المرور).

With the store membership number (6 digits) and your cashier code (5 digits), both from the store owner. The membership number is one for the whole store; the code is yours alone. There is no phone number or password in the cashier app.

Ask the store owner for a new code from the console: Management (الإدارة) → Users (المستخدمين) → New code (كود جديد). The previous code stops working immediately.

• System printer (AirPrint) — the default: choose the printer in the print window.
• A network receipt printer you picked by model under More (المزيد) → Devices (الأجهزة): it needs the Local Network permission. Make sure it is on: iPad Settings → Dukan Cashier (دكان كاشير) → Local Network. Without it only printing to that printer stops; selling keeps working.

If the problem remains, message us.

With your phone number and password.

Contact us from your registered phone; we verify your identity and reset access with you.

Your order comes from the grocery store itself, and the store delivers it. Message us with the order number and we will follow it up with you.

"Dukan offers" (عروض دكان) is on when the account is created; turn it off any time in the app's notification settings. Turn off the location permission in your device settings, then set your location by hand on the map.

• Shoppers: in the app — Account (حسابي) → Edit (تعديل) → in the Edit profile sheet (تعديل الملف الشخصي): Delete my account (حذف حسابي) → Send request (أرسل الطلب).
• Cashiers: the store owner's "Remove" in the console (Management → Users → Remove) disables the cashier's code and session immediately, but does not delete their name or history. To delete their data: a deletion request, as below.
• Merchant accounts, credit customers or B2B buyers whose details the merchant entered, or cashiers: message us on WhatsApp or by email with "Data deletion request" (طلب حذف بيانات) and the registered phone number (and membership number for merchants).

Our team reviews and completes it within 30 days and confirms on the channel you used (shoppers who asked in the app: a WhatsApp message to their registered number). We delete the name, phone number, addresses and the link between orders and their owner. A copy remains in encrypted backups until they are deleted automatically within 90 days, used only to recover from a failure. What may remain: transaction records and invoices that must be kept by law or for accounting, de-identified where possible. Details in the Privacy Policy.